Service Philosophy And Service Commitment

Forging brand by professionalism, creating value by quality service


Service Philosophy & Service Commitment

Yuchai has specialized in engine manufacturing for more than 60 years and has become a global diesel engine brand. We have set up many sales and service sites all over the world and have a strong & professional service team to serve you. If you need  any help, contact us for free. We are committed to giving you the best service.

  • Service Brand
    "Sincere & Fast" Yuchai Service
  • Service Tenet
    Do Everything I can to Serve You Sincerely
  • Service Slogan
    Yuchai Service, Sincere and Fast
Service Philosophy
Delivering Yuchai engines to you with the best quality service.
Delivering on our promises with the optimal results.
The service station is the root of the OEM, a partner of the Dealer’s, a crony of our customers.
Proactively and sincerely provide the satisfactory service for every user.
Service Values
Create Value: dedication, quick-response, professionalism, satisfaction-oriented
Enhance Value: subdivide demand, focus on all aspects, increase loyalty, promote brand
Sublimate Value: lead the standard, upgrade the industry, satisfy users, serve the society

Service Criteria

Our Service hotlines are available in 24 hours a day at the headquarters, local offices and service stations.

  • Criteria of Service Priority
    Provide quality service first, not accountability
  • Criteria of Responsibility for First Inquiry
    Implement one-on-one type of service
  • Criteria of Responsibility for Maintenance
    Dedicated people to service and track after-sales maintenance
Service Commitment
Our Service hotlines are available in 24 hours a day at the headquarters, local offices and service stations.
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